Troubleshoot - CRM-Express Live
See Troubleshoot - CRM-Express Live below
Q. I recently downloaded the new version of CRM Express live and installed it but unfortunately the below message appears every time I want to open the program

HTTP Error 404.3 - Not Found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add a handler. If the file should be downloaded, add a MIME map.

A. It looks like your computer is not set up to handle ASP pages in IIS. To set up IIS to handle ASP pages, do the following

  • Click on Start -> All Programs -> CRM-Express Live -> CRM-Express Live Global Setup
  • Follow the instructions on the screen to setup ASP on your computer

If you still get the error then you might have to set the following in IIS 7

Q. I click on the shortcut for CRM-Express Live but get an http 400 error - The webpage cannot be found

A. CRM-Express Live adds a virtual directory named CRMLive just below your default web site. To see this you can click on..
  • Start -> Administrative Tools -> Internet Information Services Manager
  • Open the tree and browse to your default web site (Default web site - this might be different)
  • Open the tree below and you will see CRMLive
  • Right-Click on CRMLive and select Browse
  • You should now see the login screen of CRM-Express Live

By default CRM-Express Live sets the shortcut to point to http://localhost/CRMLive.

The real url should be one of the following:

  •  (where should be replaced by your website domain if this is an internet server)
  • (where should be replaced by the IP address of your server if this is a network server)

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