CRM FAQ for CRM Software by CRM-Express

Q. I recently downloaded the new version of CRM Express live and installed it but unfortunately the below message appears every time I want to open the program

HTTP Error 404.3 - Not Found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add a handler. If the file should be downloaded, add a MIME map.

A. It looks like your computer is not set up to handle ASP pages in IIS. To set up IIS to handle ASP pages, do the following

Click on Start -> All Programs -> CRM-Express Live -> CRM-Express Live Global Setup
Follow the instructions on the screen to setup ASP on your computer

If you still get the error then you might have to set the following in IIS 7

Q. I click on the shortcut for CRM-Express Live but get an http 400 error - The webpage cannot be found

A. CRM-Express Live adds a virtual directory named CRMLive just below your default web site. To see this you can click on..

Start -> Administrative Tools -> Internet Information Services Manager
Open the tree and browse to your default web site (Default web site - this might be different)
Open the tree below and you will see CRMLive
Right-Click on CRMLive and select Browse
You should now see the login screen of CRM-Express Live

By default CRM-Express Live sets the shortcut to point to http://localhost/CRMLive.

The real url should be one of the following:

http://www.yourdomain.com/CRMLive (where www.yourdomain.com should be replaced by your website domain if this is an internet server)
http://192.168.0.1/CRMLive (where 192.168.0.1 should be replaced by the IP address of your server if this is a network server)

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